Welcome to the Bosworth’s Loyalty Club. These Terms and Conditions govern your membership and participation in our club.

To join, you must download the Bosworth’s app from your app store. By enrolling in the Loyalty Club, you agree to be bound by these Terms and Conditions. Please read them carefully.

Introduction and Existing Member Transition

For members already enrolled at the time of the new Loyalty App launch, an initial calculation will be carried out to determine your starting tier.

This calculation will be based on an internal algorithm, taking into account your historical spending and visit frequency. This is a one-time assessment only. From that point onwards, all tier progression and rewards will be governed by the standard rules of the Loyalty Club as set out in these Terms and Conditions.

The Bosworth’s Loyalty App is operated in partnership with Redfish Technologies. In order to provide and administer the Loyalty Club, your personal data may be shared with Redfish Technologies, who act as a data processor on our behalf.

Such data sharing is limited to what is necessary for the operation, management, and improvement of the Loyalty App and associated services, and will be carried out in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the app and participating in the Loyalty Club, you acknowledge and agree to this processing of your personal data. Further details on how your data is used, stored, and protected can be found in our Privacy Policy.

1. Membership Eligibility

Membership of the Loyalty Club is available to individuals aged 18 years or over.

To enrol, you must download the Bosworth’s app and provide accurate and complete personal information, including your name, email address, and telephone number.

Membership is personal to you, non-transferable, and may not be shared with others.

We reserve the right to refuse, suspend, or terminate membership at our sole discretion where we consider it appropriate to do so.

2. How to Earn Rewards

Members can earn rewards through qualifying purchases made in the garden centre and café.

2.1 Points Per Purchase

Members earn two (2) points for every £1 spent on eligible purchases.

Points are calculated based on the final transaction value and will be credited to your account within 24 hours.

To qualify for points, purchases must be made using your registered Loyalty account at the time of transaction.

2.2 Tiered Membership Levels

The Loyalty Club includes six membership tiers (Tier 0 to Tier 5), based on annual engagement and activity through the earning of “flowers”

New members drop in to Tier 0 until your first spend.

As you progress through the tiers, you will unlock increasing benefits and rewards. These may include, for example, tier-based discounts or exclusive offers.

Tier benefits apply immediately upon reaching a new tier.

On launch of the app, your initial tier will be determined based on your spending in the previous 12 months. Thereafter, progression through tiers will be achieved by collecting flowers.

Tiers reset annually on 31 January.

2.2.1 How do you earn flowers

Members earn “flowers” through qualifying purchases made in the café, the main garden centre, or both.

For every £10 spent in the café, you will earn one (1) flower. For every £25 spent in the garden centre, you will also earn one (1) flower.

The following earning limits apply:

• A maximum of one (1) flower per day from café transactions
• A maximum of three (3) flowers per day from garden centre transactions
• A combined maximum of four (4) flowers per day

In addition:

The maximum number of flowers that can be earned per calendar month is 12

Once any applicable limit has been reached, further purchases will not generate additional flowers until the relevant limit resets at the beginning of each week or month. A new week starts on a Monday, a new month is the 1st day of the new month.

Flowers contribute towards progression through the Loyalty Club tiers. Once a new tier is reached, that status is retained for the remainder of the membership year and will not be reduced.

However, members may continue to collect flowers to progress to higher tiers and unlock further benefits.

2.2.2 Coffee Club

Our Coffee Club is a new rewarding feature within the Loyalty App, designed to enhance your visits to our café.

Members will receive one (1) coffee stamp per qualifying transaction that includes a hot drink from our hot drinks selection and includes regular, large and speciality hot drinks.

Once eight (8) stamps have been collected, a voucher will be issued within the app for one (1) regular hot drink.

A regular hot drink includes tea, coffee, or hot chocolate. Speciality drinks, upgrades, and added extras (including syrups) are excluded from this free drink offer.

2.3 Unlockable Rewards

Unlockable Rewards become available as you progress through the tiers.

At each tier level, you may select a number of rewards to activate for the remainder of the membership year:

Tier 1: one (1) reward

Tier 2: two (2) rewards

Tier 3: three (3) rewards

and so on

Selected rewards remain active until the annual reset at the end of January each year.

2.4 Promotional Offers

Promotional Offers are available to all members, regardless of tier status.

These may include seasonal promotions, featured products, or special events. Full details of current offers are available within the app.

3. Redeeming Points

Points may be redeemed at the till at any time, providing flexibility in how and when you use your rewards.

Points can be exchanged for discounts, products, or services as specified within the Loyalty App.

Points:

• Cannot be exchanged for cash
• Cannot be refunded once redeemed
• Must be redeemed in increments of 50p

Points may not be used against:

• Gift vouchers
• Fuel purchases

From time to time, promotional “points boosts” may be offered. These are temporary and will expire at the end of the stated promotional period if unused leaving your “normal” points balance.

4. Point Expiry

Points remain valid for three (3) years from the date they are earned.

Example of Point Expiry:

For illustration, if you earn 100 points in 2026, 100 points in 2027, and 100 points in 2028, you will have a total of 300 points in 2029. However, as points are valid for three (3) years, any unused points earned in 2026 will expire in 2029. This would leave a remaining balance of 200 points.

If your account remains inactive for 24 consecutive months, all accumulated points may be forfeited.

We will aim to provide at least 30 days’ notice prior to points expiring due to inactivity.

5. Loyalty App and Account

Access to the Loyalty Club is provided via the Bosworth’s app.

You are responsible for maintaining the confidentiality of your account details and login credentials.

If you believe your account has been accessed without your authorisation, you must notify us as soon as possible.

We reserve the right to suspend or close accounts where fraudulent or suspicious activity is identified.

6. Programme Changes and Termination

We may amend, suspend, or withdraw the Loyalty Club at any time.

Where changes are significant, we will provide at least 30 days’ notice via email or app notification.

In the event of programme closure, members will have up to 12 months to redeem any remaining points.

7. Excluded Transactions

The following purchases do not qualify for points:

• Gift cards, vouchers and fuel
• Returns, refunds, or exchanges
• Delivery charges
• Custom orders or special requests
• Clearance or final sale items (unless stated otherwise)
• Services such as consultations or delivery

8. Data and Privacy

Your personal data will be handled in accordance with our Privacy Policy and applicable data protection laws.

We use your information to:

• Manage your membership
• Provide rewards and offers
• Improve our services

You may opt out of marketing communications at any time.

9. Limitation of Liability

The Loyalty Club is provided on an “as is” basis.

We are not liable for:

• Technical issues or interruptions
• Loss of points due to system errors
• Unauthorised access to accounts

Our total liability shall not exceed the value of points redeemed by you in the 12 months preceding any claim.

10. Fraudulent Activity

Fraudulent or abusive behaviour is strictly prohibited.

We reserve the right to:

• Investigate suspicious activity
• Suspend or terminate accounts
• Withdraw points or rewards

Where appropriate, we may take legal action.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions, please contact us:

Bosworths Nurseries and Garden Centre Limited

Email: loyalty@bosworths.co.uk

Phone: 01536 722635

Address: Bosworths Nurseries and Garden Centre Ltd, 110 Finedon Road, Burton Latimer, NN15 5QA

13. Acceptance of Terms

By joining and using the Loyalty Club, you confirm that you have read, understood, and agree to these Terms and Conditions.

14. Existing Club Members Not Using the App

While all new Loyalty Club memberships are managed through the Bosworth’s app, we recognise that some customers remain enrolled from previous versions of the scheme and may not currently use the app.

These members will continue to receive selected benefits of the Loyalty Club, including:

• Promotional offers issued via email
• The ability to collect and redeem Loyalty Points in accordance with these Terms and Conditions

However, please note that certain features of the current Loyalty Club are only available through the app. As a result, non-app members will not have access to:

• Unlockable Rewards
• Tiered Membership Benefits (including, but not limited to, birthday vouchers, Christmas offers, and other tier-based rewards)
• The Coffee Club feature

To enjoy the full range of benefits available within the Loyalty Club, we strongly encourage members to download and register for the Bosworth’s app.

15. Returns & Adjustments Policy

If a purchase is returned, refunded, or cancelled, any points or flowers earned from that transaction may be deducted from your account.

16. Missed Points / Flowers Claims Window

If you believe points or flowers have not been correctly applied, you must notify us within 14 days of the transaction. Claims made after this period may not be accepted.

17. Technical Issues Disclaimer

We are not responsible for delays or failures in awarding points, flowers, or rewards due to technical issues, system outages, or connectivity problems beyond our control.

18. Fair Use / Abuse Clause

We reserve the right to withhold, cancel, or reverse points, flowers, or rewards where we reasonably suspect misuse, abuse, or activity intended to unfairly manipulate the Loyalty Club.

19. Non-Commercial Use Clause

The Loyalty Club is intended for personal use only and may not be used for commercial purposes, resale, or business transactions.

20. Reward Availability / Substitution

All rewards and offers are subject to availability. We reserve the right to substitute or withdraw rewards at any time.

21. Voucher Conditions

Vouchers issued through the Loyalty Club:

• Have no cash value
• Are non-transferable
• Must be redeemed before their stated expiry date
• May only be used in a single transaction unless otherwise stated

22. Multiple accounts

We recommend maintaining a single Loyalty Club account per household. Each member of the household is welcome to sign in and use the same account when participating in the programme. While it is technically possible to open multiple accounts, doing so may adversely affect your overall progress in earning Flowers and benefits, as rewards and activity will be split across accounts. This can result in each account remaining in a lower tier, making it difficult or impossible to access the full range of higher-tier Club benefits. If you currently have multiple accounts across your household you may ask us to merge your accounts into one account. Please note that it is not permitted to have more than one personal account within the club and in doing so may be deemed to be fraudulent use of the scheme.