Delivery and Returns

We aim to deliver all our orders within 3 to 5 days (excluding weekends)

Depending on the delivery postcode you will be presented with various shipping methods at checkout

Please note that it is only when you have entered your address with the postcode that the options for that particular postcode will be presented to you.

If a method is not available the box will turn red or options not be present.

Local Delivery and Bulky Delivery is made using our own Bosworth's vehicles

Courier delivery is usually made by our delivery partner, DHL but on occasion, we may use other couriers including but not limited to MyHermes, Yodel, Parcelforce and XDP 

Items may be delivered to a different address to that of the billing address. You have the option to specify this at the checkout stage.

Special Instructions can be added when placing your order and you can specify a "safe place" on local delivery

Plants are currently only available for local delivery.  For delivery of plants outside our local area, please call for a delivery quote.

Cancellations

You may cancel your order for a full refund anytime prior to its dispatch.  After this time please refer to our Returns Policy

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange unless the product is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as plants and plug plants cannot be returned. However certain plants are covered by our 5 year hardy plant guarantee and as such are treated independently of this policy. Please contact us at [email protected]

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Bosworth's Garden Centre, Finedon Road Burton Latimer Northants United Kingdon NN15 5QA.

RETURNS

In the first instance always contact us by phone or email ([email protected]) to obtain a returns authorisation.

To return your product, you should mail your product to: Bosworth's Garden Centre, Finedon Road Burton Latimer Northants United Kingdon NN15 5QA.

Please remember to include your name, order number, and reason for return to avoid any delays in processing your return.  Without this information, it may be difficult to identify the parcel and could result in the return not being able to be processed.

You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged or our error where we will then send you a pre-paid shipping label.   If you are returning the product or item because you no longer want the item, you ordered in error then the cost of posting the item back to us will remain at your expense.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

v8  30th December 2021