Ticket Sales Terms and Conditions

Ticket Sales Terms and Conditions


This document should be read in conjunction with our websites PRIVACY POLICY and TERMS OF USE, links to which can be found on the footer of our website.


All events are organised by:


Bosworth’s Garden Centre, 110 Finedon Road, Burton Latimer, NN15 5QA


and we can be contacted on 01536 722635 or by email [email protected]




Tickets are available to purchase through the www.bosworthsgc.co.uk website, via telephone or instore.


You agree that tickets purchased are for your own personal use and you must not sell or attempt to sell to another party.


Certain events are subject to a booking fee.


Tickets are non-refundable – see CANCELLATION, POSTPONEMENT OR CHANGE OF EVENT – See Refunds


Ticket purchases are only deemed complete once full payment has been received, instore or online. Tickets must be purchased prior to the event. There are no ticket sales at the event. Payments instore can be made via credit or debit cards and cash. Payments online can be made by credit or debit card




Where tickets are purchased online, your booking confirmation will be delivered via email to the address you provided during the order process. If you are purchasing in store you will be provided with your booking confirmation at time of booking. Your booking confirmation also acts as your ticket. Where a coach trip has been booked to an event, the actual entry ticket will be distributed on the coach prior to departure. Always check your booking confirmation on receipt and notify us immediately of any errors.




Please ensure you arrive promptly for the event you have booked. In the case of coach travel the departure time means the time the coach will leave. For events whereby, you have booked within a time slot we recommend you arrive for the start of that particular time slot.




We are unable to accept bookings for unaccompanied children on any of our events, including coach trips. All children must be accompanied by a responsible adult.




For coach trips: In fairness to other passengers and event running times, it may not be possible to wait for latecomers at departure or return points. All reasonable effort will be made to contact latecomers using the telephone number provided at booking. However, Bosworth’s Garden Centre will not be held liable for any expenses incurred by anyone failing to catch the coach due to lateness and making alternative arrangements. NO REFUNDS will be issued because you have arrived late for an event.


We reserve the right to refuse admission to an event or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances You are asked to follow health and safety requirements in place at an event, or instructions provided by the event organisers at external events or by Bosworth’s staff at events hosted within our garden centres.


Additional terms and conditions may come into force to cover events hosted outside of Bosworth’s Garden Centre, such as events and shows, and it is deemed that by booking this event you are agreeing to be bound by these additional terms and conditions as set out by the event or its promotor.




All restrictions have now been lifted and our events will all be running as normal. Should this change we will notify you via our social media and email as soon as possible.




All coach trips require a minimum amount of people to make the trip viable. If we are unable to reach the minimum amount of required people, we reserve the right to cancel the trip and will provide you with a full refund.


If any of our events are unable to proceed we will


a) in the event of a coach trip, refund you in full


b) if the event is a Christmas event, offer the option to change, where possible to


another date or time, or offer you a full refund.




If you are entitled to a refund, this will be for the face value of the ticket. We accept no liability to refund you any associated travel costs, accommodation costs or any other related goods or services and claims for compensation due to a cancelled, changed or postponed event.


Refunds are made back to the original payment. IE: Cash payments will be refunded in cash, card payments refunded back to the card.


Refunds will not be issued if you fail to comply with individual event terms and conditions




For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.




You are responsible for all personal costs in getting to and from the event, except in the case of coach trips whereby you are responsible for costs getting to the point of departure. Unless included in an event and is stated on the event details, you are also responsible for all your own personal costs for food and drinks whilst attending an event.


This also applies if an event is cancelled or rescheduled.


We accept no liability for loss, injury or damage to any person (including You) or property howsoever caused in any circumstances unless caused by an act of negligence on our part




Information you provide during the purchase and attending of events is used solely to provide you with tickets and access to the events. For coach trips, your name and contact information is shared with our coach company for the purposes of providing a coach


manifest. Details you enter onto our booking system are used for providing events and associated information. Our booking system is managed by Booking Hound.


Your information, other than outlined above, will not be shared with any other 3rd parties or used for purposes other than to administer information and provide services indicated on the event you are booking. Please note that if you provide information to any 3rd party at an event then this will be covered by separate agreements between you and the third party involved.




Our Christmas events are timed to allow the sufficient amount of time within your booked time slot. Occasionally, due to unforeseen circumstances, these timings can run over and your slot timing runs late. Should this happen we shall run in the chronological order of bookings and time slots, and aim to keep any delay to an absolute minimum.




Unfortunately Loyalty Card points are not accumulated on event tickets


Last updated: 4th July 2023