Ticketing Terms and Conditions
Ticket Sales Terms and Conditions
This document should be read in conjunction with our websites PRIVACY POLICY and TERMS OF USE,
links which can be found on the footer of our website.
All events are organised by:
Bosworth’s Garden Centre, 110 Finedon Road, Burton Latimer, NN15 5QA
and we can be contacted on 01536 722635
or by email [email protected]
TICKET PURCHASES
Tickets are available to purchase through the www.bosworthsgc.co.uk website, via
telephone or in-store.
You agree that tickets purchased are for your own personal use and you must not sell or
attempt to sell to another party.
Certain events are subject to a booking fee.
Tickets are non-refundable – see CANCELLATION, POSTPONEMENT, OR CHANGE OF EVENT –
See Refunds
Ticket purchases are only deemed complete once full payment has been received, in-store or
online. Tickets must be purchased prior to the event. There are no ticket sales at the event.
Payments in-store can be made via credit or debit cards and cash. Payments online can be
made by credit or debit card
TICKET DELIVERY
Where tickets are purchased online, your booking confirmation will be delivered via email to
the address you provided during the order process. If you are purchasing in-store you will
be provided with your booking confirmation at time of booking. Your booking confirmation
also acts as your ticket. Where a coach trip has been booked to an event, the actual entry
ticket will be distributed on the coach prior to departure. Always check your booking
confirmation on receipt and notify us immediately of any errors.
ATTENDING AN EVENT
Please ensure you arrive promptly for the event you have booked. In the case of coach
travel the departure time means the time the coach will leave. For events whereby, you
have booked within a time slot we recommend you arrive for the start of that particular
time slot.
NO REFUNDS will be issued because you have arrived late for an event.
We reserve the right to refuse admission to an event or eject you in certain circumstances
and these are likely to include if you are involved with abusive, threatening, drunken or
other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances
You are asked to follow health and safety requirements in place at an event, or instructions
provided by the event organisers at external events or by Bosworth’s staff at events hosted
within our garden centres.
Additional terms and conditions may come into force to cover events hosted outside of
Bosworth’s Garden Centre, such as events and shows, and it is deemed that by booking this
event you are agreeing to be bound by these additional terms and conditions as set out by
the event or its promotor.
COVID SAFETY
All restrictions have now been lifted and our events will all be running as normal. Should this change we will notify you via our social media and email as soon as possible.
CANCELLATION, POSTPONEMENT OR CHANGE OF EVENT
All coach trips require a minimum amount of people to make the trip viable. If we are
unable to reach the minimum amount of required people, we reserve the right to cancel the
trip and will provide you with a full refund.
If any of our events are unable to proceed we will
a) in the event of a coach trip, refund you in full
b) if the event is a Christmas event, offer the option to change, where possible to
another date or time, or offer you a full refund.
REFUNDS
If you are entitled to a refund, this will be for the face value of the ticket. We accept no
liability to refund you any associated travel costs, accommodation costs or any other related
goods or services and claims for compensation due to a cancelled, changed or postponed
event.
Refunds are made back to the original payment. IE: Cash payments will be refunded in
cash, card payments refunded back to the card.
Refunds will not be issued if you fail to comply with individual event terms and conditions
EVENTS BEYOND OUR REASONABLE CONTROL (FORCE MAJEURE)
For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond
our control including, without limitation, Acts of God, war, insurrection, riot, civil
disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious
damage, strike, lock out, weather, third party injunction, national defence requirements,
acts or regulations of national or local governments. We will not be liable to You for failure
to perform any obligation under these Terms and Conditions to the extent that the failure is
caused by Force Majeure.
LIABILITY
You are responsible for all personal costs in getting to and from the event, except in the
case of coach trips whereby you are responsible for costs getting to the point of departure.
Unless included in an event and is stated on the event details, you are also responsible for
all your own personal costs for food and drinks whilst attending an event.
This also applies if an event is cancelled or rescheduled.
We accept no liability for loss, injury or damage to any person (including You) or property
howsoever caused in any circumstances unless caused by an act of negligence on our part
GDPR
Information you provide during the purchase and attending of events is used solely to
provide you with tickets and access to the events. For coach trips, your name and contact
information is shared with our coach company for the purposes of providing a coach
manifest. Details you enter onto our booking system are used for providing events and
associated information. Our booking system is managed by Garden Connect.
Your information, other than outlined above, will not be shared with any other 3rd parties or
used for purposes other than to administer information and provide services indicated on
the event you are booking. Please note that if you provide information to any 3rd party at an
event then this will be covered by separate agreements between you and the third party
involved.
LATE RUNNING OF EVENTS
Our Christmas events are timed to allow a sufficient amount of time within your booked
time slot. Occasionally, due to unforeseen circumstances, these timings can run over and your
slot timing runs late. Should this happen we shall run in the chronological order of bookings
and time slots, and aim to keep any delay to an absolute minimum.
Last updated: 30th May 2023